Privacy
Last updated 2 August 2026
Draft: needs legal review. This describes exactly what the site does today and is accurate to the code, but it has not been checked by a lawyer and does not yet reference the specific legal entity, its registration, or the jurisdictions it operates under. Please have counsel review before launch.
What we collect
We only collect what you type into a form. There are three of them:
- Discovery call requests: your name, work email, organization and role, what prompted you to get in touch, and which areas you selected.
- Newsletter: your email address, nothing else.
- Retreat applications: your name, email and the context you provide.
We store the browser user-agent string alongside each submission to help us identify automated spam. We do not use tracking cookies, advertising pixels, or third-party analytics that profile you across other websites.
The Organizational Wellbeing Index™
Diagnostic responses gathered during a client engagement are handled separately from this website and under the terms of that engagement. Individual responses are never reported back to an employer. Results are aggregated and segmented before anyone at the client organization sees them.
Where it is stored
Submissions are stored in a Postgres database hosted by Supabase in the EU (Frankfurt). The website itself is hosted on Vercel. Both act as processors on our behalf.
Payments
When you buy a ticket or a product, payment is handled by Paymob. Your card details are entered on Paymob’s own hosted checkout and never reach our servers. We receive only a confirmation that payment succeeded, along with your name, email and what you ordered.
Transactional email (order confirmations, tickets, replies to enquiries) is sent through Resend. Newsletter subscribers can unsubscribe from any message, and doing so removes the address from the list.
How long we keep it
Enquiries are kept while the conversation is live and for a reasonable period afterwards. Order and ticket records are kept as long as required for accounting and refunds. Newsletter addresses are kept until you unsubscribe.
Your rights
You can ask us what we hold about you, ask for it to be corrected, or ask us to delete it. Email info@smartcivicsolutions.com and we will respond within two working days.
Contact
Questions about anything on this page: info@smartcivicsolutions.com.
Find out what your organization actually feels like to work in.
Every engagement begins with the Organizational Wellbeing Index™. Start with a 30-minute discovery call.